Frequently Asked Questions
Everything you need to know about RenewalWatch
Email Reminders
When will I receive reminders?
We send email reminders at three key milestones before your contract renewal date:
- 90 daysEarly heads-up to start planning
- 60 daysTime to review terms and negotiate
- 30 daysFinal reminder before deadline
How does the notice period work?
The notice period is the number of days before the renewal date that you must act, such as canceling or negotiating. For example, if your contract renews on March 1 and has a 30-day notice period, you must decide by February 1.
Will I get daily emails?
No. You will receive a maximum of 3 emails per contract at 90, 60, and 30 days. We do not send daily reminders.
Auto-Renew Explained
What does "Auto-Renew: Yes" mean?
Auto-Renew: Yes means RenewalWatch found language in the uploaded contract indicating the vendor contract automatically renews unless you cancel before the notice period expires. RenewalWatch only records that condition for tracking and reminders. It does not change the contract, update vendor terms, renew, cancel, or contact the vendor on your behalf.
What does "Auto-Renew: No" mean?
Auto-Renew: No means the uploaded contract appears to say it does not automatically renew, or that a new agreement or order is needed to continue service. RenewalWatch only records this as a tracking field. It does not change your vendor relationship, modify the contract, renew, cancel, or contact the vendor on your behalf. If you want to continue, cancel, or change the service, you must take that action directly with the vendor.
What does "Auto-Renew: Unknown" mean?
Auto-Renew: Unknown means the uploaded contract did not provide clear enough renewal language for RenewalWatch to classify it as Yes or No. It is not a vendor status and it is not a contract change. Review the source contract and set the field to Yes or No manually if you know the renewal terms. RenewalWatch does not contact the vendor, renew, cancel, or take any action on your behalf.
What Happens on the Renewal Date?
Does RenewalWatch cancel contracts for me?
No. RenewalWatch only sends reminders. We never cancel, renew, or modify your contracts. You are responsible for taking action with your vendors directly.
What should I do when I receive a reminder?
Review the contract terms, decide whether to renew or cancel, and contact your vendor before the notice period expires. You can click "View Contract" in the email to see the details saved in your dashboard.
Will the contract disappear after renewal?
No. Contracts stay in your dashboard after the renewal date, so you can still see expired, renewed, and auto-renewed items. If the agreement renews with the same terms, edit the contract and update the renewal date, notice period, and any changed fields for the next cycle.
If the vendor sends a new agreement or renewed terms, upload the latest contract file or resync the saved link so RenewalWatch tracks the current version. You can use dashboard filters to find expired contracts, auto-renewed contracts, or items that need review.
RenewalWatch does not currently have an archive status. To keep old visibility, leave the previous record in your dashboard and update or replace it when the latest agreement becomes the active version. If you no longer need to track a contract, you can delete it.
What kinds of contracts work?
Any text-based contract can work when uploaded as a PDF or imported by URL (for example Google Drive, Dropbox, OneDrive, or direct PDF links), including SaaS subscriptions, vendor MSAs, leases, insurance policies, domains, certificates, and other agreements with renewal dates.
Can I import a contract from a Google Drive URL?
Yes. Paste a publicly accessible Google Drive share link and RenewalWatch will fetch the PDF for extraction instead of requiring a manual file upload.
RenewalWatch also accepts Dropbox, OneDrive, and direct PDF links. The linked file must use HTTPS, be publicly accessible to the app, and contain extractable text.
What if one PDF has multiple vendors or agreements?
If one uploaded PDF contains multiple vendors or agreements, RenewalWatch may show vendor candidates and mark the record as needing review. Review the candidates and choose the vendor or agreement you want to track.
Each tracked vendor or agreement can have its own renewal date, notice deadline, auto-renew setting, and reminder schedule. RenewalWatch does not decide which vendor relationship you should manage; you remain responsible for reviewing the source document and selecting the correct tracked record.
Trial vs Paid Plans
What is included in the trial vs. paid plans?
| Feature | Trial (7 days) | Founder / Professional |
|---|---|---|
| Tracked contracts/vendor agreements | Up to 5 | Unlimited |
| Reminders per tracked record | 1 email | 3 emails (90, 60, 30 days) |
| AI extraction | Yes | Yes |
| CSV export | Yes | Yes |
| After trial expires | Read-only access | Full access |
How do multi-vendor PDFs count toward my plan limit?
Plan limits count each tracked vendor or agreement record, not simply each uploaded PDF file.
If one PDF contains multiple vendor candidates and you choose to track more than one vendor separately, each tracked vendor row counts as one contract because each can have its own renewal date, notice deadline, auto-renew rule, and reminder schedule.
Managing Your Subscription
How do I update my payment method or billing details?
Sign in and open the Subscription page, then select Manage Billing. That opens Stripe secure customer portal where you can update your payment method, billing details, and invoice information.
How do I cancel my subscription?
Sign in, open the Subscription page, and choose Manage Billing. In the Stripe portal you can cancel at the end of your current billing period. Your paid features stay active until that period ends.
Can I reactivate after canceling?
Yes. If your subscription is set to cancel at period end, you can return before the end date and continue the same active subscription.
If your subscription has already ended, you can subscribe again from the Subscription page, but previous Founder pricing is not guaranteed. Founder Plan availability is limited to the first 100 customers and depends on availability at the time you restart.
Privacy & Security
Are my contracts stored?
Your original PDF is used only to extract renewal dates, vendor names, notice periods, and related terms. Files are uploaded to a private storage bucket, processed automatically, and deleted after processing in production. RenewalWatch keeps the extracted contract metadata needed for reminders and dashboard views, not a permanent library of your source PDFs.
Who can see my contracts?
Other customers cannot browse or search your contracts. RenewalWatch uses authenticated, user-scoped access controls so each account can access only its own contract records and uploads. Contract text is processed automatically for extraction and is not exposed publicly or shared for advertising or resale.
Is my data encrypted and secure?
Yes. Uploads and app traffic use encrypted HTTPS connections. Uploaded files live in a private bucket, and the extracted contract data is stored behind authenticated, user-scoped access controls. In normal operation, RenewalWatch processes contract content automatically rather than requiring manual review by our team.
Not covered here?